Frequently Asked Questions
Airport FAQ
After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call +234-702-592-0972 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
Yes, we monitor all flights so we will do our best to arrive early.
Just email or call us and keep in touch until we have the new details.
It takes 30 – 40 minutes, depending on the time of day and traffic conditions.
Please call or email us and we will update your booking with the new details.
Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.
We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, depending on which type of vehicle) we divide the hour into 15 minute segments.
Chauffeur and Driver FAQ
Absolutely not! None of our chauffeurs will ever speed.
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
This feature is currently in progress; we are developing a robust online database of drivers that have been verified and background checked accessible by you online. A link will be included on the website soon.
Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with The Transporter CE. What is said in the car, stays in the car.
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will happily respond.
Absolutely not! This is against the law.
Absolutely. Not only is this more courteous, it is safer for the passengers too.
Yes, your chauffeur will always offer to help carry your bags and luggage.
Absolutely! They always dress smartly.
General & Booking FAQ
Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.
We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.
Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.
We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments immediately after travel; we prefer bank transfers.
Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.
Pricing and Tariff FAQ
All vehicles are washed daily, disinfected for COVID-19 and are regularly valeted.
Safety is always our top priority. All of are vehicles are serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.
Absolutely.
Yes, please click for our Prices.
Yes, we do provide discounts. Please speak to our team about this.
VAT is extra at 7.5%
Vehicle FAQ
Car-chargers for Android, iPhones and some other mobile phones are available in your car.
Absolutely. Provided free of charge to our clients.
Apart from our vintage vehicles, our cars are usually less than 10 years old.
Yes! We will however cheerfully stop for smoke breaks as requested.
Water is provided in all of our vehicles but unfortunately we do not permit eating.
All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and Wifi. If this is one of your requirements please specify when booking the vehicle.
Wedding FAQ
Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.
Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.
